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Frequently Asked Questions
This collection of frequently asked questions (FAQ) provides brief answers to many common questions about TRACKER products
Cars
What should I do with my TRACKER Registration Document?
Answer:
When you receive the document, check the accuracy of all details and notify TRACKER immediately if you need to make amendments by calling 01895 811 989. Then keep it in our Welcome Pack box - but remember not to leave this with your vehicle.
How can I transport my vehicle without triggering the TRACKER unit?
Answer:
If you know that there will be a situation whereby your vehicle could generate a false movement alert, please call the TRACKER Control Desk on: 0800 911 900. TRACKER can then suspend all or part of the TRACKER service for an agreed duration.
How do I know my TRACKER system is working?
Answer:
The installer will have tested your TRACKER unit at the time of installation. You can request an audit at any time (for current costs please call our Technical Support Team on 01895 455 777). Your TRACKER unit can be tested at your home or place of work providing there is a suitable sheltered area to work on the vehicle. If no suitable area is available, alternative arrangements can be made.
When should I have my TRACKER re-tested?
Answer:
The unit should be tested:
- After the vehicle has been repaired following an accident
- Following major alterations, particularly to the electrical system
- After theft recovery
Please note, there is a small charge for retesting the unit
Will my vehicle require TRACKER identification stickers?
Answer:
No. A major security feature of the system is that the presence of the TRACKER unit is not disclosed to the thief. In fact, identification stickers are an encouragement to thieves to damage the vehicle, as they may hurriedly attempt to locate the unit. For this reason we also strongly advise that you use your discretion when notifying others that your vehicle has TRACKER fitted. We do provide stickers for placement on your V5 and service book, but items should not be kept in your vehicle
What happens if I change my vehicle registration number to a personalised number plate?
Answer:
You should immediately advise TRACKER Customer services of any changes to your vehicle or personal details - just call 01895 811 989.
Can my TRACKER system be transferred from one vehicle to another?
Answer:
No. For security reasons and avoidance of any possible false alarms, the TRACKER unit stays with the original vehicle for its lifetime. When you sell your vehicle, the new owner can benefit from the TRACKER unit once he or she has registered with TRACKER Network and paid the Network Subscription and registration fee.
Please note: the TRACKER Network Subscription is non-transferable to the new vehicle owner.
You can also take advantage of our Customer Loyalty Scheme. When you replace your car, TRACKER will supply you with a brand new TRACKER Monitor Unit. All you need to do is pay £149 inc. VAT for the TRACKER unit and installation, plus the cost of your chosen subscription option. See page 10 for more information or call the TRACKER Team on 0845 602 2389.
Will my TRACKER system work in Europe?
Answer:
Depending on the type of TRACKER unit you have installed, it will provide partial or full European coverage. If you would like more information on European coverage, please go to www.TRACKER.co.uk or call 01895 811 989.
What is the Guard and Recover Service?
Answer:
Once your vehicle has been located, TRACKER will arrange for a uniformed guard to stay with the vehicle until the recovery company arrives to pick it up and return it to you anywhere in mainland Great Britain. Terms and conditions apply, please see the enclosed leaflet.
Do you offer the Guard and Recover Service in Europe?
Answer:
No. This service is only available in mainland Great Britain.
How do I renew my TRACKER subscription?
Answer:
If you have opted to pay the Annual Subscription by continuous direct debit or credit card, subsequent annual payments will be debited from your account unless you notify us of cancellation or that you have sold your vehicle.
Please note: the TRACKER Network Subscription is non-transferable, therefore your subscription cannot be transferred over to the new vehicle owner. However, as a valued TRACKER customer, you can transfer the remaining months to your new TRACKER unit.
What happens to my TRACKER unit if my vehicle battery is disconnected?
Answer:
If your vehicle battery is disconnected, this will generate an alert informing TRACKER. It is vital therefore that you inform TRACKER on 0800 911 900 prior to disconnecting your vehicle battery to avoid any false alerts. If the vehicle battery is disconnected TRACKER's non-rechargeable backup battery will operate unassisted for a month. After this time, the non-rechargeable backup battery will go flat and a chargeable service call will apply.
Motorcycle
What should I do with my TRACKER Registration Document?
Answer:
When you receive the document, check the accuracy of all details and notify TRACKER immediately if you need to make amendments by calling 01895 811 989. Then keep it in your Welcome Pack box - but remember not to leave this with your motorcycle.
How can I transport my motorcycle without triggering the TRACKER unit?
Answer:
If you know that there will be a situation whereby your motorcycle could generate a false movement alert, please call the TRACKER Control Desk on: 0800 911 900. TRACKER can then suspend all or part of the TRACKER service for an agreed duration.
How do I know my TRACKER system is working?
Answer:
The installer will have tested your TRACKER unit at the time of installation. You can request an audit at any time (for current costs please call our Technical Support Team on 01895 455 777). Your TRACKER unit can be tested at your home or place of work providing there is a suitable sheltered area to work on the motorcycle. If no suitable area is available, alternative arrangements can be made. The test will take approximately 1-2 hours.
When should I have my TRACKER re-tested?
Answer:
The TRACKER unit has a design life of ten years and should not need attention.
However, the unit should be tested:
- After the motorcycle has been repaired following an accident.
- Following major maintenance, particularly to the electrical system.
- After theft recovery
Please note, there is a charge for retesting the unit.
Will my motorcycle require TRACKER identification stickers?
Answer:
No. A major security feature of the system is that the presence of the TRACKER unit is not disclosed to the thief. In fact, identification stickers are an encouragement to thieves to damage the motorcycle, as they may hurriedly attempt to locate the unit. For this reason we also strongly advise that you use your discretion when notifying others that your motorcycle has TRACKER fitted.
What happens if I change my motorcycle registration number to a personalised number plate?
Answer:
You should immediately advise TRACKER Customer Services of any changes to your motorcycle or personal details - just call 01895 811 989.
Can my TRACKER system be transferred from one motorcycle to another?
Answer:
No. For security reasons and avoidance of any possible false alarms, the TRACKER unit stays with the original motorcycle for its lifetime. When you sell your motorcycle, the new owner can benefit from the TRACKER unit once he or she has registered with TRACKER Network and paid the Network Subscription and registration fee.
Please note: the TRACKER Network Subscription is non-transferable to the new motorcycle owner.
Will my TRACKER system work in Europe?
Answer:
Yes, your TRACKER unit will work in parts of Europe. For more information on European coverage, please go to www.TRACKER.co.uk or call 01895 811 98.
What is the guard and Recover Service?
Answer:
Once your motorcycle has been located, TRACKER will arrange for a uniformed guard to stay with the motorcycle until the recovery company arrives to pick it up and return it to you anywhere in mainland Great Britain. Terms and conditions apply, please see the enclosed leaflet.
What is the guard and Recover Service?
Answer:
Once your motorcycle has been located, TRACKER will arrange for a uniformed guard to stay with the motorcycle until the recovery company arrives to pick it up and return it to you anywhere in mainland Great Britain. Terms and conditions apply, please see the enclosed leaflet.
Do you offer the guard and Recover Service in Europe?
Answer:
No. This service is only available in mainland Great Britain.
How do I renew my TRACKER subscription?
Answer:
If you have opted to pay the Annual Subscription by continuous direct debit or credit card, subsequent annual payments will be debited from your account unless you notify us of cancellation or that you have sold your motorcycle.
How do I renew my TRACKER subscription?
Answer:
If you have opted to pay the Annual Subscription by continuous direct debit or credit card, subsequent annual payments will be debited from your account unless you notify us of cancellation or that you have sold your motorcycle.
Please note: the TRACKER Network Subscription is non-transferable, therefore your subscription cannot be carried over to the new motorcycle owner.
What happens to my TRACKER unit if my motorcycle battery is disconnected or becomes low?
Answer:
If your motorcycle battery is disconnected or becomes low, this will generate an alert informing TRACKER. It is vital therefore that you inform TRACKER on 0800 911 900 prior to disconnecting your motorcycle battery to avoid any false alerts.
If the motorcycle battery is disconnected TRACKER's non-rechargeable back-up battery will operate unassisted for a month. After this time, the non-rechargeable back-up battery will go flat and a chargeable service call will apply.
Caravan
What should I do with my TRACKER registration Document?
Answer:
When you receive the document, check the accuracy of all details and notify TRACKER immediately if you need to make amendments by calling 01895 811 989. Then keep it in your Welcome Pack box - but remember not to leave this with your caravan.
How can I transport my caravan without triggering the TRACKER unit?
Answer:
If you know that there will be a situation whereby your caravan could generate a false movement alert, please call the TRACKER Control Desk on: 0800 911 900. TRACKER can then suspend all or part of the TRACKER service for an agreed duration.
How do I know my TRACKER system is working?
Answer:
The installer will have tested your TRACKER unit at the time of installation. You can request an audit at any time (for current costs please call our Technical Support Team on 01895 455 777). Your TRACKER unit can be tested at your place of choice providing there is a suitable area to work on the caravan. If no suitable area is available, alternative arrangements can be made.
When should I have my TRACKER re-tested?
Answer:
The unit should be tested:
- After the caravan has been repaired following an accident
- Following major alterations, particularly to the electrical system
- After theft recovery
Please note, there is a small charge for retesting the unit.
Will my vehicle require TRACKER identification stickers?
Answer:
No. A major security feature of the system is that the presence of the TRACKER unit is not disclosed to the thief. In fact, identification stickers are an encouragement to thieves to damage the caravan, as they may hurriedly attempt to locate the unit. For this reason we also strongly advise that you use your discretion when notifying others that your caravan has TRACKER fitted.
Can my TRACKER system be transferred from one caravan to another?
Answer:
No. For security reasons and avoidance of any possible false alarms, the TRACKER unit stays with the original caravan for its lifetime. When you sell your caravan, the new owner can benefit from the TRACKER unit once he or she has registered with TRACKER Network and paid the Network Subscription and registration fee.
Will my TRACKER system work in Europe?
Answer:
The TRACKER system provides partial European coverage. If you would like more information, please go to www.TRACKER.co.uk or call 01895 811 989.
What is the guard and recover Service?
Answer:
Once your caravan has been located, TRACKER will arrange for a uniformed guard to stay with the caravan until the recovery company arrives to pick it up and return it to you anywhere in mainland Great Britain. Terms and conditions apply, please see the enclosed leaflet.
Do you offer the guard and recover Service in Europe?
Answer:
No. This service is only available in mainland Great Britain.
How do I renew my TRACKER subscription?
Answer:
If you have opted to pay the Annual Subscription by continuous direct debit or credit card, subsequent annual payments will be debited from your account unless you notify us of cancellation or that you have sold your caravan.
Please note: the TRACKER Network Subscription is non-transferable, therefore your subscription cannot be transferred over to the new caravan owner. However, as a valued TRACKER customer, you can transfer the remaining months to your new TRACKER unit.
What happens if the 12 Volt battery in my TRACKER unit is disconnected?
Answer:
If the TRACKER 12 Volt battery is disconnected, this will generate an alert informing TRACKER. It is vital therefore that you inform TRACKER on 0800 911 900 prior to disconnecting your 12 Volt battery to avoid any false alerts.
Does the TRACKER system have a tilt sensor?
Answer:
No. The TRACKER Caravan Monitor product uses a movement sensor to detect when the caravan is being towed. The alarm must be set to ensure the TRACKER unit is alarmed.
If I set my alarm off accidently will TRACKER call me?
Answer:
No. The TRACKER Caravan Monitor product will only trigger an alert to the TRACKER control room when the caravan is being towed illegally.
How does the PIR work?
Answer:
When the alarm is set the PIR will become active a few minutes later. The infrared PIR sensor detects any intruder's by body heat and will set the alarm off. The battery in the PIR must be replaced annually.
The light on my key fob is dim, what is the problem?
Answer:
The dim light indicates that the battery in the key fob is low. To replace the battery you will require a 23AE battery.
Can I add another remote control?
Answer:
Yes. Replacement remotes are available from TRACKER or your dealer. Programming them in is simple and instruction will be included with the new remote.
Plant
What should I do with my TRACKER Registration Document?
Answer:
When you receive the document, check the accuracy of all details and notify TRACKER immediately if you need to make amendments by calling 01895 811 989. Then keep it in your Welcome Pack box - but remember not to leave this with your plant.
How can I transport my plant without triggering the TRACKER Monitor unit?
Answer:
If you know that there will be a situation whereby your item of plant could generate a false movement alert, please call the TRACKER Control Desk on 0800 911 900. TRACKER can then suspend all or part of the TRACKER service for an agreed duration.
How do I know my TRACKER system is working?
Answer:
The installer will have tested your unit at the time of installation. You can request an audit at any time. Your TRACKER unit can be tested providing there is a suitable sheltered area to work on the item of plant. If no suitable area is available, alternative arrangements can be made.
When should I have my TRACKER re-tested?
Answer:
The unit should be tested:
- After the plant has been repaired
- Following major alterations, particularly to the electrical system
- After theft recovery
Please note: there is a small charge for re-testing the unit.
Will my plant require TRACKER identification stickers?
Answer:
No. A major security feature of the system is that the presence of the TRACKER unit is not disclosed to the thief. In fact, identification stickers are an encouragement to thieves to damage the plant, as they may hurriedly attempt to locate the unit. For this reason we also strongly advise that you use your discretion when notifying others that your plant has TRACKER fitted.
Can my TRACKER system be transferred from one plant to another?
Answer:
No. For security reasons and avoidance of any possible false alarms, the TRACKER unit stays with the original plant for its lifetime. When you sell your plant, the new owner can benefit from the TRACKER unit once he or she has registered with TRACKER Network and paid the Network Subscription and registration fee.
Please note: the TRACKER Network Subscription is non-transferable to the new owner.
Will my TRACKER system work in Europe?
Answer:
Depending on the type of TRACKER unit you have installed, it will provide partial or full European coverage. If you would like more information on European coverage, please go to www.TRACKER.co.uk or call 01895 811 989.
What is the Guard and Recover Service?
Answer:
Once your plant has been located, TRACKER will arrange for a uniformed guard to stay with the plant until the recovery company arrives to pick it up and return it to you anywhere in mainland Great Britain. (Terms and conditions apply, please see the enclosed leaflet). This service is only available in mainland Great Britain.
How do I renew my TRACKER subscription?
Answer:
If you have opted to pay the Annual Subscription by continuous direct debit or credit card, subsequent annual payments will be debited from your account unless you notify us of cancellation or that you have sold your plant.
What happens to my TRACKER Retrieve or TRACKER Monitor unit if my plant battery is disconnected?
Answer:
If your plant battery is disconnected, this will generate an alert informing TRACKER. It is vital therefore that you inform TRACKER on 0800 911 900 prior to disconnecting your plant battery to avoid any false alerts.
How long will my TRACKER unit backup battery last if disconnected?
Answer:
If the plant battery is disconnected TRACKER's non-rechargeable backup battery will operate unassisted for a month. After this time, the non-rechargeable backup battery will go flat and a chargeable service call will apply.
